CPO / Facility Mode

The lighter front door for pool operators.

Facility Assist gives CPOs, swim-school staff, apartment managers, and aquatic operators a fast way to pick the situation, gather proof, document the stop, and escalate when it is above their scope.

QR tangible layerPut the workflow on equipment, pump rooms, and staff desks.
Light first checksCPO-safe steps before deep technical troubleshooting.
Support packetReadings, symptom, photos, and proof before a call.
Facility Assist
1. What happened?Daily check, dose, contamination, pump issue, manual, support.
2. Gather proofReadings, time, label photo, symptom, recent change.
3. Route safelyUse SplashLens tools or escalate with a clean packet.

Built for the person responsible for the pool, not always the person repairing it.

A service tech wants depth. A facility operator usually needs the first safe action, a record of what happened, and a clear path to qualified help. Facility Assist sits before the deep SplashLens tools and chooses the right lane.

1

Daily Pool Check

Readings, clarity, equipment sound, alarms, and proof that the required check happened.

2

Contamination Event

Close, document, follow approved standards, and capture the event before reopening decisions.

3

Basic Equipment Check

Visible, non-invasive checks only: water level, baskets, breaker/GFCI state, codes, labels, photos.

Front-End Wizard

Start with a question, not a toolbox.

This is the workflow we can tune once a training partner maps their preferred call categories. Until then, the wizard stays conservative and routes into existing SplashLens features.

Choose a lane.

The wizard will show a short path and the next SplashLens action.

Pilot-in-a-box for aquatic operators.

The tangible layer is the missing adoption piece: QR stickers and a simple workflow make the support service visible before staff forget it exists.

QR stickersPump room, controller, heater, filter, chemical area, staff desk.
Facility equipment packageKnown equipment, model proof, manual links, support notes, and escalation boundaries.
Usage reportingWizard opens, support packets, scans, recurring issue lanes, and adoption by facility.
Human support routeConfigurable click-to-call or click-to-message path when an issue needs a qualified expert.

Conservative by design.

Facility Assist does not replace CPO training, local health code, facility policy, manufacturer manuals, or qualified service. It helps staff choose the right first workflow, collect the right proof, and avoid vague phone calls.

For operators

Simple first checks and documentation when the pool is one of many responsibilities.

For trainers

Call-log-informed workflows, 5-minute scenarios, and proof prompts that can be reviewed.

For support teams

Better calls because the caller already has readings, symptoms, photos, and equipment proof.

Open the workflow now.

Facility Assist is live inside the SplashLens app as a light front door. The deeper PartSnap, dosing, report, and proof tools stay available underneath.

Open SplashLens Facility Assist