What It Means
Omni App / Cloud Offline
Likely Causes
- Controller network connection lost
- Router/Wi-Fi credentials changed
- Omni controller needs reboot
- Cloud account/device pairing issue
Next Checks
- Power cycle Omni controller from the touchscreen shutdown, then breaker off 60 seconds
- Wait at least 3 minutes after restart before judging connection
- Confirm Ethernet/Wi-Fi connection and signal strength
- If local control works but app does not, re-check account/device registration
Verify Before Repair
SplashLens is a field reference, not a repair guarantee. Confirm the visible code, exact model, and current manufacturer procedure before replacing parts, bypassing safeties, or quoting a customer.
SplashLens is independent and is not affiliated with Hayward or other equipment manufacturers.
Use SplashLens At The Pad
Manual error-code lookup works after the app has loaded once. AI scan features require internet and should be treated as a second set of eyes.